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Blattner Energy.

Help Desk 1

Apply now Job no: 492895
Work type: Full-time
Location: *Avon, MN - Corporate Office
Categories: Corporate Office

Primary Job Functions

    1. Is the primary IT contact for helpdesk support calls across the entire end user environment.
    2. Monitors helpdesk email, tickets & phone line and provides  IT support and resolution to end users via the phone.  Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.
    3. Strives to provide firs call resolution for all end users
    4. Assists when required with user on-boarding and off-boarding process including AD user account setup and device configuration.
    5. Performs inventorying of hardware, software and license tracking. 
    6. Maintains end user documentation, knowledge base and recurring communications to end user community to help achieve first call resolution.
    7. Utilizes IT helpdesk & ticketing system to schedule & track requests and tickets.                                                                                                                                                                                                                                          

        8. Follow industry and technology trends, keeps current on new hardware and software that may benefit the company. 

Secondary Job Functions

  1. Assists with the administration and support of corporate and project site folder structure/security.
  2. Assists with project site equipment setup including laptops and inventory equipment.
  3. Assists with project site inventory system and support.

 Other Job Functions

  • In order to meet our customers support needs, early morning, late evenings and weekend shift hours maybe required for this position.

Knowledge, Skills and Abilities

  • Passion for technology and desire to help user of technology
  • Knowledge and experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office, and TCP/IP networks and equipment. Knowledge in JD Edwards Enterprise One ERP software.
  • Understanding of tools like Intune, SCCM, and other software/OS management tools
  • Strong customer service focus and communication skills, with ability to convey technical directions in a way end user can understand and perform
  • Knowledge of mobile device management for iPhone and iPad.
  • Mac OS knowledge is a plus
  • Must have the ability to keep information confidential.

Advertised: Central Standard Time
Applications close: Central Daylight Time

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